The 11th Annual Financial Services Complaints Management Forum

28 February to 1 March The 11th Annual Financial Services Complaints Management Forum. Industry experts talk through their complaints management procedures, regulatory insights from the FOS, Q&A with FOS and FSA, latest techniques for monitoring complaint handler performance from L&G, how HSBC is making the transition to a one stage handling process in line with [...]

28 February to 1 March

The 11th Annual Financial Services Complaints Management Forum. Industry experts talk through their complaints management procedures, regulatory insights from the FOS, Q&A with FOS and FSA, latest techniques for monitoring complaint handler performance from L&G, how HSBC is making the transition to a one stage handling process in line with the FSA dispute resolution regulations, ensuring customers are kept at the heart of your complaints process, how to improve evidential standards, learn how Root Cause Analysis can help you manage complaints.

There are two additional Workshops: An Introduction to Complaints Root Cause Analysis (28th February 2012); and Putting Consumers at the Heart of Your Complaints Handling (1st March 2012). Venue: London TBC. Details: www.informaglobalevents.com.