FOS continues to use Exasoft’s Redress...
The Financial Ombudsman Service has renewed its contract to use Exasoft’s Redress Manager software for another 10 years, until 2022.
FOS: Mortgage complaints down 5 per cent...
The number of mortgage-related complaints received by the Financial Ombusdman Service fell by 5% to 7,067 in 2011 compared to 7,469 in 2010 – continuing...
PPI mis-selling accounts for half of ombudman’s...
More than half of the complaints received by the Financial Ombudsman’s Service (FOS) in the last three months of 2011 concerned payment protection insurance...
ABI disagrees with publication of all ombudsman...
The ABI says the proposal by the Financial Ombudsman Service to publish all of its decisions on individual cases is not the best approach for providing...
Complaints to ombudsman up 54 per cent
The Financial Ombudsman Service (FOS) received a total of 149,925 new complaints in the first six months of this year - an increase of 54% on the 97,237...
FOS expects heavier workload in 2011/12
The Financial Ombudsman Service has published for consultation its proposed budget for the next financial year (2011/2012).
Mortgage complaints to FOS down slightly
For the first time mortgage-related complaints to the Financial Ombudsman (FOS) went down - by 2% - to 7,469 in 2009/10 from 7,602 the previous year.
Ombudsman’s caseload increased by 46%
The Financial Ombudsman (FOS) annual review covering the 2009/10 financial year shows that it resolved a record 166,321 disputes – a 46% annual increase...
New chief financial ombudsman appointed
The board of the Financial Ombudsman Service has appointed Natalie Ceeney CBE as chief ombudsman and chief executive - to succeed Walter Merricks who stepped...
FOS names firms for first time
The Financial Ombudsman Service has published, for the first time, the names of financial businesses it has received complaints against.