Field agent firm distribution system goes live

Following a three month pilot of its AMS: Field Agent system, The Charlbury Group is now ready to launch it to the entire mortgage market.

Firms supporting the pilot included Paratus AMC (formerly GMAC), Bank of Ireland, Debt Management Services Ltd (DMS) and PSP Fieldcall.

AMS: Field Agent is a system designed to help lenders distribute instructions to their panel of field agent firms electronically.

Reports from the system can be customised depending on the type of job being instructed; and independent management information ensures that those managing the process can retain tight controls over service level agreements and future allocation of work based on individual performance.

Benefits for lenders include real time allocation, case tracking and an audit trail of instructions.

Paul Duckworth, director at The Charlbury Group said: “Our thanks go to the lenders and field agent firms for supporting the pilot and for their robust, rigorous and uncompromising testing of the system.

“In the current environment it is crucial for lenders to be able to evaluate suppliers and this is made possible via the independent, aggregated management information that the system provides.

“In addition, the system is electronically interfaced to the field agent firms so there is no re-keying of data and no need for the field agent firms to change their existing work processes.

“Lenders choose their suppliers based on how they conduct business and we don’t believe that our system should alter this.”